If you aren't happy with your purchase, notify us within 30 days of receipt, and we will take it back or help you find a suitable replacement. We do not accept returns if you’ve had the item for more than 30 days.
Note, return information varies for build to order, Trade + Contract purchases. Please contact your representative for further details.
Return Shipping Cost
Original delivery fees are non-refundable. In addition, you will be responsible for the return freight.
Condition of Product
To receive a full refund, the returned product must arrive at our warehouse in its original condition. To receive full credit, returned merchandise must be in the original packaging and in resalable condition. Please do not write on or deface actual product packaging. Any components, manuals, registration card(s), software, cables, and /or accessories must also be included. We recommend that if you aren't 100% sure that your purchase will work, please retain all original packaging. That will make it easier for you to return it to us without shipping damage.
In-stock items ship out of our warehouses within 12–48 hours of the order being placed. If you would like to cancel your order, please let us know as soon as possible. You will receive a full refund if your order is cancelled before it leaves our warehouses. Shipping fees are non-refundable if your order is cancelled after it has shipped out of our facility.
Damages Or Defects
If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.
In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 24 hours.
DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item (e.g. you are storing your furniture or you are waiting on completion of a home improvement project.
By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.
For delivery services requiring a signature:
All damage and defects must to be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to Bluespace Customer Care within 24 hours.
If the item is severely damaged, note the Bill of Lading as Refused Due to Damage.
Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.
*For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please contact Bluespace within 24 hours of delivery.
Damage or Defects found after Delivery and Inspection
If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact bluespace to report the situation.
Make note of the following details:
How it was received (left at front door, signed for), and description of the damage
Please do the following:
Take several pictures showing the affected area(s).
DO NOT discard any of the shipping box or packing materials.
DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
DO NOT ship the item back to bluespace without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.
bluespace will contact the carrier to have the item picked up. The carrier will call you to make an appointment for the pickup, usually within 24 to 48 business hours.
All floor samples sold off the floor in our retail stores are sold "as-is" without warranty and are not eligible for return.
Orders sent via freight forwarders
It is the responsibility of the freight forwarder to inspect your purchase upon receipt. To be eligible for replacement, all damages will have to be reported before forwarding onto the final destination.
How to Initiate a return
Please email firstname.lastname@example.org with your order number and details of the return request.